Credit Cards

Payments from the following credit card providers are accepted:

• Visa
• MasterCard

Only one credit card payment is allowed per order. Your credit card will be charged when your order is prepared for shipment/pickup.

The correct billing address on file with your credit card provider must be provided when your order is placed. Providing an incorrect billing address may result in a delay with your order.

PayPal

PayPal payments is offered for most orders. If your order is this payment method, it will be offered in the Payment Option step of the checkout. PayPal payment is processed immediately.

Please note that the confirmed address on your PayPal account is required to match the shipping address submitted on your order.

Afterpay

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. 

Customer Protection

HorseLink makes customer security a top priority. All pages requesting personal and payment information during the checkout process provide encrypted data transmission. This security is denoted in the web address beginning with “https”.

A valid phone number and verifiable billing and shipping addresses are required with each order. We may call to verify the billing and shipping information for any order. At our discretion, we may require an order only be shipped to the billing address associated with the payment method. In such a situation, you will be contacted to determine how you would like to proceed with the order.

HorseLink reserves the right to refuse service or cancel orders at its sole discretion.

All orders are charged based on the product price and shipping cost.No additional taxes, duties, or fees are applied.

HorseLink guarantees on-time and accurate orders. Orders may be placed via our secure online ordering system.

Accurate Orders Guarantee

HorseLink stands behind the authenticity of everything we sell. All of our products are brand new, first quality, and guaranteed to be authentic.

To ensure that our items are authentic, we work directly and exclusively with representatives of the brands we carry. We inspect products when they arrive, and we stand behind every sale. If you are concerned about the authenticity or quality of an item you received from us, simply Contact Us and we will promptly provide a solution.

All items on our site are in stock unless otherwise noted during the ordering process. Our site shows real-time inventory so you can always see the most accurate availability for products.

Backorders

Items that are backordered will be indicated with an orange outline on the selection box along with a message indicating when the item is expected to be available to ship. By placing an order for one of these items, you are reserving the item from our next available shipment. Backorder dates are estimated and are subject to change.

Drop Shipped Items

These items are sold by HorseLink and shipped directly to you from the manufacturer. Drop Ship Items are noted at the top of the ordering section and in the shopping cart. Should there be a stock issue with the item selected, you will be contacted for your preference on how to proceed.

All of the items we sell are covered under any applicable vendor warranties offered by the manufacturer.

Please contact us about return procedures for any product you deem to be defective.

All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer’s defect, normal wear and tear, or misuse.